Are Flexible Work Policies Bad For Business? A Reading List for Managers

The new CEO of Yahoo, Marissa Mayer, has been making the news in the last few months for her strong work ethic.  Her decision to take a two-week maternity leave after being at the company for only a few months (and perhaps as a new employee she was not entitled to full maternity leave) left many mothers concerned that she was setting back progress for women in the workplace, while others cheered that at least a woman was showing that it's possible to be a new parent and CEO of a major company.  Fortunately for her, she was able to build a nursery at work at her own expense so that she could be with her newborn at work, a luxury few, if any, of her Yahoo colleagues likely have the option to enjoy.

Just this past weekend, we find out that she is now eliminating the option of working from home for Yahoo employees.  This is already setting off a firestorm of reactions among bloggers, including Julie Ryan Evans at CafeMom who says the move is "a big slap in the face of working parents."  On FastCompany, Cali Yost describes the move as "raising the veil...to expose and challenge the misguided, faulty reasoning many leaders follow when they decide to revoke their support for flexible work."  She argues that companies that pull the plug on flexible work policies are really responding to their own lack of foresight into setting up work-from-home programs with appropriate support and monitoring, and may be passing the blame for the company's failing onto work strategies that have nothing to do with their woes.  Still others raise the point that working from home may negatively impact one's chance of a promotion.

When setting up work policies, it is important for leadership to be aware of the characteristics of their workforce.  If everyone at the company has a very high paying job and can build their own work-nursery, then perhaps working from home does not make sense.  But for the majority of people, having the flexibility to work from home, even part time, can make an enormous difference in their lives, leading to lower turnover, higher job satisfaction, and less distraction on the job.  Not to mention higher productivity.

Here is a reading list I'd recommend for learning more about the right way to do flexible work policies, which is really what this debate should be about.

1. The Time Bind: When Work Becomes Home and Home Becomes Work by Arlie Hochschild.  This is a classic book that describes the work/life balance experiences of employees at a large national company.  The company had a very generous flexible work policy that no one was using, and Hochschild explains why.  This book illustrates the importance of company culture as well as the crucial role of upper management in supporting such policies if they are to be successful.
2. Workforce of One: Revolutionizing Talent Management Through Customization by Susan Cantrell and David Smith.  This book helps managers understand the value of customized work policies that take into account the specific motivations of their employees as well as business demands.  It also offers tools to develop one's own customized workforce strategy that conceptualizes employees as customers.  It's a nontraditional way of thinking about human resources management that values people and productivity.
3. The Time Divide: Work, Family, and Gender Inequality by Jerry Jacobs and Kathleen Gerson.  Another great book on work/family tensions and workplace structures.
4. Opting Out?: Why Women Really Quit Careers and Head Home by Pamela Stone.  Stone interviews women who have chosen to leave the workforce to understand how workforce policies can be problematic for working parents.  She offers solutions for organizations seeking to retain these high-performing employees.

What do you think of this list?  What other books would you add?